Job Description
Are you ready to kickstart your career in Information Technology? TechFlow Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Chicago, IL. We offer a remote-friendly hybrid work environment that prioritizes professional growth, mentorship, and hands-on technical training.
As an IT Support Trainee, you will work under the guidance of senior engineers to learn the ropes of enterprise-level IT infrastructure. We are looking for individuals who are eager to learn, possess a strong problem-solving mindset, and want to build a long-term career in tech.
Responsibilities
- Ticket Management: Assist the IT Help Desk in logging, prioritizing, and resolving hardware and software support tickets for internal employees.
- Hardware Troubleshooting: Diagnose and repair common issues including printer failures, network connectivity problems, and laptop malfunctions.
- Software Installation: Install, configure, and update operating systems (Windows, macOS) and essential business applications.
- User Support: Provide friendly and efficient technical support to staff via phone, email, and in-person, ensuring high customer satisfaction.
- Network Basics: Learn to navigate network topology, perform basic network diagnostics, and assist in maintaining a secure network environment.
- Documentation: Maintain accurate records of technical issues and resolutions in the company ticketing system.
- Training: Participate in daily technical workshops and shadow senior staff to enhance your skillset.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Technical Skills: Basic understanding of computer hardware components and operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot step-by-step.
- Availability: Ability to work in a hybrid model (2-3 days in the Chicago office).
- Soft Skills: High level of curiosity, patience, and a proactive attitude towards learning new technologies.
- Language: Proficiency in English is required.