Job Description
Are you ready to launch a successful career in Information Technology? Apex Systems is seeking a motivated and eager IT Support Trainee to join our innovative team in Durham, North Carolina.
This is an exceptional entry-level opportunity designed for individuals looking to grow within the tech industry. As a Trainee, you will not just be supporting systems; you will be learning from the best. We offer a structured mentorship program and a hands-on curriculum to ensure you graduate from our training program as a fully capable IT professional.
Why You Should Apply:
- Accelerated Career Growth: Direct pathway from trainee to senior IT specialist.
- Comprehensive Training: Learn Windows, Linux, networking, and cybersecurity basics.
- Competitive Compensation: Salary range of $45k-$55k plus performance bonuses.
- Modern Work Environment: Collaborative office space in the heart of Research Triangle Park.
If you have a passion for problem-solving and a desire to help others, we want to hear from you.
Responsibilities
- Provide tier-one technical support and troubleshooting for end-users via phone, email, and remote desktop.
- Assist in the installation, configuration, and maintenance of computer hardware, peripherals, and software.
- Respond to help desk tickets and service requests within defined Service Level Agreements (SLAs).
- Perform routine system maintenance, including updates, patches, and security scans.
- Collaborate with senior IT staff to diagnose and resolve complex network connectivity and hardware issues.
- Document technical procedures, user interactions, and system configurations accurately in the ticketing system.
- Conduct onboarding sessions for new employees to ensure they have the necessary tools and access.
Qualifications
- Associate degree or Certificate in Computer Science, Information Technology, or related field.
- Basic understanding of Microsoft Windows, macOS, and mobile operating systems.
- Familiarity with networking concepts such as IP addressing, DNS, and DHCP.
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Ability to work independently while adhering to team goals and deadlines.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).