Job Description
Join our innovative Detroit-based team as a Flexible Hours Help Desk Support Specialist and empower users with seamless IT solutions! We're seeking tech-savvy professionals who thrive in adaptable work environments to provide exceptional remote support across diverse industries. Enjoy competitive pay, modern remote work options, and the opportunity to grow your career in a dynamic tech hub.
Why TechSolve? We pride ourselves on fostering a collaborative culture where your expertise makes an immediate impact. Our flexible scheduling accommodates your lifestyle while delivering top-tier IT support to clients across Michigan.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity, security, and application challenges
- Create detailed documentation of incidents and resolutions using ITSM tools
- Train end-users on best practices for cybersecurity and system optimization
- Collaborate with senior engineers on complex escalations
- Maintain service level agreements (SLAs) with 95%+ resolution rates
Qualifications
- 2+ years of help desk or tier-2 IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Exceptional troubleshooting skills with network diagnostics tools
- Strong written/verbal communication abilities
- Availability for flexible shifts including evenings/weekends
- Experience with ServiceNow or Zendesk ticketing systems