Job Description
Join TechSolutions Inc.'s dynamic IT team as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer support to our Baton Rouge clients. This flexible role (20-25 hours/week) offers competitive pay, remote work options, and opportunities for skill growth in a collaborative environment. If you're passionate about solving technical challenges and making a difference, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Troubleshoot Windows OS, Microsoft 365, and network connectivity problems
- Document all support tickets in ServiceNow with detailed resolution steps
- Deploy and configure standard office equipment (printers, peripherals)
- Train users on cybersecurity best practices and company systems
- Collaborate with senior engineers on complex escalations
- Maintain asset inventory and software licensing records
Qualifications
- 1+ years of help desk or customer support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/network issues
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision
- Available for flexible shifts (including some weekends)
- Valid Louisiana driver's license for occasional on-site visits