Job Description
Join our dynamic IT support team at TechSolve Solutions Inc. as a Flexible Hours Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional remote and onsite technical assistance to our clients in the Plano area. Enjoy the perfect work-life balance with flexible scheduling options while advancing your career in a cutting-edge environment.
As a key member of our support team, you'll troubleshoot hardware/software issues, implement solutions, and maintain seamless IT operations. We provide comprehensive training and growth opportunities for motivated individuals looking to excel in customer-focused IT roles.
Responsibilities
- Provide Tier 1-2 technical support for desktops, laptops, printers, and mobile devices
- Diagnose and resolve software/hardware issues using remote monitoring tools
- Install, configure, and maintain operating systems and applications
- Document all incidents, resolutions, and asset updates in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Conduct periodic system health checks and preventative maintenance
- Train end-users on IT best practices and security protocols
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including occasional evenings/weekends
- Valid Texas driver's license for onsite support visits