Job Description
Are you a tech-savvy problem solver looking for a role that fits your schedule? TechHorizon Solutions is seeking a dedicated Help Desk Support Specialist to join our Saint Paul, Minnesota team. We pride ourselves on delivering exceptional IT support with a focus on flexibility and employee satisfaction.
In this role, you will be the face of our technical support team, assisting employees and clients with hardware, software, and network issues. If you want to work in a modern environment where your flexible hours are respected and your skills are valued, apply today.
Key Benefits:
- Flexible Scheduling: Choose hours that work best for you.
- Competitive Pay: Earn between $22.00 and $30.00 per hour.
- Professional Growth: Opportunities to advance your IT career.
Responsibilities
- Provide tier 1 technical support via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware, software, and peripheral device issues.
- Manage and update support tickets in our CRM system efficiently.
- Install, configure, and troubleshoot operating systems (Windows/macOS).
- Document technical solutions and maintain a knowledge base for the team.
- Collaborate with senior IT staff to implement system improvements.
- Ensure data security and compliance during all support interactions.
Qualifications
- High School Diploma or GED required; Associate degree or IT certification preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong understanding of computer networks, printers, and troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Must be available for flexible shifts, including evenings and weekends as needed.