Job Description
Are you looking to kickstart your career in Information Technology? TechHorizon Solutions is seeking dedicated and motivated individuals for our Entry Level Help Desk Support team in Philadelphia, PA. We pride ourselves on being a forward-thinking company that invests in our talent, offering comprehensive training programs for those ready to learn.
In this role, you will be the first point of contact for our internal employees, helping them resolve technical issues efficiently. Whether it’s troubleshooting a printer, setting up a new laptop, or navigating software queries, you will play a vital role in keeping our organization running smoothly. We value curiosity and a strong work ethic over prior technical experience.
Why Choose TechHorizon?
- Comprehensive Training: We don't just hire; we train. Learn the ins and outs of IT support from industry experts.
- Career Growth: Strong performers have a clear path to Senior Support, Systems Administration, and Network Engineering.
- Modern Environment: Work in a collaborative, diverse, and tech-forward office in the heart of Philadelphia.
What You'll Do:
Responsibilities
- Provide First-Level Support: Assist end-users via phone, email, and in-person with technical issues related to hardware, software, and network connectivity.
- Troubleshoot & Resolve: Diagnose and resolve common IT issues, including printer malfunctions, password resets, and application errors.
- Incident Management: Log and track all support requests and incidents in our ticketing system (e.g., ServiceNow or JIRA) to ensure timely resolution.
- Hardware Setup: Assist in the deployment, configuration, and maintenance of new workstations, laptops, and mobile devices.
- User Training: Educate employees on best practices for software usage and cybersecurity awareness.
- Documentation: Maintain accurate records of technical procedures and incident reports.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus but not mandatory.
- Experience: No prior experience required. We are looking for eager learners.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a logical approach to troubleshooting problems.
- Availability: Must be willing to work a standard full-time schedule (40 hours/week).