Job Description
Launch your IT career with TechSolutions Inc.! We're seeking passionate individuals to join our dynamic Help Desk team in Baltimore. No prior experience required – we provide comprehensive training to turn your enthusiasm into expertise. Enjoy competitive pay, growth opportunities, and a supportive work environment in Maryland's thriving tech hub. Apply today and transform your potential into a rewarding career!
Responsibilities
- Provide first-line technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for internal clients
- Document tickets using our CRM system with precision
- Collaborate with senior engineers on complex escalations
- Maintain accurate inventory of IT assets
- Deliver exceptional customer service with patience and clarity
- Stay updated on industry best practices and technologies
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows, Office Suite, internet navigation)
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skills
- Customer service mindset with empathy and patience
- Ability to learn technical concepts quickly
- Willingness to work flexible hours during peak periods
- Valid driver's license (for occasional site visits)