Job Description
Join our dynamic IT team in Chicago as a Help Desk Support Specialist! We provide all necessary equipment including laptops, monitors, and peripherals—no personal devices required. You'll be the go-to expert for resolving technical issues, empowering colleagues with seamless tech solutions, and contributing to a culture of innovation. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for 200+ employees
- Troubleshoot hardware (laptops, printers, peripherals) and software (OS, productivity suites) issues
- Deploy and configure company-provided equipment including new hires' workstations
- Document all incidents, resolutions, and asset inventory in ServiceNow ticketing system
- Collaborate with network and security teams on complex infrastructure issues
- Conduct regular equipment audits and refresh cycles for optimal performance
- Train users on new technologies and security protocols
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of enterprise-level help desk support experience
- Proficiency in Windows 11/10, macOS, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent communication with non-technical stakeholders
- Ability to prioritize tasks in fast-paced environments