Job Description
Join our award-winning IT team in Boston as a Help Desk Support Specialist! We provide all necessary equipment, including laptops, peripherals, and software licenses, ensuring you have everything needed to excel. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Our ideal candidate thrives in customer-facing roles, possesses strong problem-solving abilities, and is passionate about delivering exceptional technical support. You'll be the first point of contact for resolving IT issues, ensuring seamless operations for our 500+ employees across the Northeast.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Deploy and configure company-issued equipment (laptops, monitors, peripherals)
- Troubleshoot Windows/macOS, Office 365, and network connectivity problems
- Document tickets accurately in ServiceNow and maintain SLA compliance
- Collaborate with senior engineers on complex escalations
- Conduct new hire equipment setup and orientation sessions
- Monitor system alerts and perform preventive maintenance
Qualifications
- 3+ years of experience in corporate IT help desk support
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory and Azure AD
- Experience with Service Desk ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license (occasional equipment pickups required)