Job Description
Launch your IT career with TechSolutions Inc., a leading provider of innovative technology solutions in Indianapolis. We're seeking motivated individuals with no prior experience to join our dynamic Help Desk Support team. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment. If you're passionate about problem-solving and helping others, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot desktop/laptop problems, printers, and network connectivity
- Document all interactions and resolutions in ticketing systems
- Install, configure, and maintain company software and equipment
- Collaborate with senior technicians to resolve complex issues
- Train users on company systems and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and keyboard proficiency
- Strong customer service and communication skills
- Ability to learn technical concepts quickly
- Patience and problem-solving aptitude
- Willingness to obtain certifications (CompTIA A+ training provided)
- Valid Indiana driver's license (for occasional equipment transport)