Job Description
Join our dynamic team as an IT Support Trainee in San Jose, CA! We offer a unique weekly pay structure to support your financial needs while launching your career in technology. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing IT department. Located in the heart of Silicon Valley, you'll gain exposure to cutting-edge systems and network infrastructure at a company committed to employee growth and innovation.
What We Offer:
- Weekly paychecks for immediate financial flexibility
- Paid training with certifications in CompTIA A+ and Microsoft 365
- Comprehensive benefits package (health, dental, vision)
- Career advancement opportunities to specialist/management roles
- Collaborative environment with modern tech tools
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with network connectivity issues and basic security protocols
- Document technical procedures and create knowledge base articles
- Participate in cross-departmental IT projects and system deployments
- Monitor system performance and report potential security threats
- Train users on new software implementations and best practices
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service experience or technical support background
- Willingness to obtain required certifications within 6 months
- Valid California driver's license (for occasional site visits)