Job Description
Launch your IT career with our hands-on trainee program in Glendale, AZ! We're seeking motivated individuals to join our dynamic IT support team and gain real-world experience in enterprise environments. You'll work alongside certified professionals, cutting-edge systems, and industry best practices to build a foundation for long-term success in technology. This is your gateway to a high-demand career with growth opportunities and competitive benefits.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 user support via ticketing systems and remote assistance
- Document technical issues and resolutions in knowledge base
- Assist with network infrastructure monitoring and maintenance
- Participate in system upgrades and security patch deployments
- Collaborate with senior engineers on complex problem-solving
- Adhere to ITIL frameworks and company SLAs
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to lift 25 lbs and work in server environments
- Valid Arizona driver's license for occasional site visits
- CompTIA A+ or similar certification a plus