Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to solve real-world challenges for our diverse client base. If you're passionate about troubleshooting and empowering users through technology, this direct hire role is your next career move!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document tickets meticulously using ServiceNow and knowledge base systems
- Deploy and configure workstations, peripherals, and network devices
- Train users on security protocols and best practices
- Collaborate with network and security teams on complex incidents
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong scripting skills (PowerShell/Bash preferred)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in IT or related field preferred