Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk Support team in Lubbock, TX. Our comprehensive training program will equip you with essential technical skills while supporting our clients' IT infrastructure. Enjoy a collaborative environment, growth opportunities, and the chance to build a solid foundation in technology.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve desktop, network, and system problems using troubleshooting methodologies
- Document cases accurately in ticketing systems (e.g., ServiceNow, Jira)
- Escalate complex issues to senior technicians with clear problem descriptions
- Conduct remote system installations and basic configurations
- Maintain up-to-date knowledge base articles for common solutions
- Support end-users during system upgrades and maintenance windows
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy and familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer service mindset
- Ability to learn technical concepts quickly through structured training
- Patience and resilience when handling complex user issues
- Willingness to obtain industry certifications (CompTIA A+ encouraged)