Job Description
Launch your IT career with NexusTech Solutions! We're seeking enthusiastic Help Desk Support Specialists in Indianapolis who are passionate about technology and customer service. No prior experience is required – we provide comprehensive training to set you up for success. Join our collaborative team and become the go-to problem solver for our clients' technical needs while growing your skills in a dynamic environment.
Responsibilities
- Provide remote and on-site technical support via phone, email, and chat
- Troubleshoot hardware, software, and network issues for clients
- Document all interactions and resolutions in ticketing systems
- Install and configure desktop/laptop equipment and peripherals
- Collaborate with senior engineers on complex technical challenges
- Deliver exceptional customer service with a patient, solution-oriented approach
- Participate in ongoing training to enhance technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with familiarity with Windows/macOS
- Strong problem-solving and critical thinking abilities
- Excellent verbal communication and active listening skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through training
- Valid driver's license (for occasional on-site visits)