Job Description
Launch your IT career with Fort Wayne Tech Solutions! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk Support team. As an entry-level specialist, you'll be the first point of contact for resolving technical issues across our diverse client base. We provide comprehensive training and a supportive environment to help you grow into a confident IT professional. If you're passionate about technology and eager to learn, apply today to start your journey in the thriving Fort Wayne tech scene!
Responsibilities
- Provide first-level technical support via phone, email, and remote access
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior technicians to escalate complex issues
- Install and configure new workstations and peripherals
- Conduct basic system maintenance and security updates
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Proficiency with Microsoft Office Suite
- Basic understanding of computer hardware and networking concepts
- Customer service experience (retail, hospitality, or call center)
- Ability to work independently and as part of a team
- Eagerness to learn new technologies through our training program