Job Description
Join our award-winning IT team as an Entry-Level Help Desk Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our diverse client base. If you're passionate about technology and eager to grow your career in IT, this is your perfect starting point. We offer comprehensive training, mentorship programs, and clear career advancement paths. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in Jersey City's thriving tech hub. Apply today and transform your passion into a professional career!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, printer issues, and application errors
- Document all support tickets in our CRM system with detailed resolution steps
- Escalate complex issues to senior technicians with clear problem descriptions
- Install and configure workstations, laptops, and peripheral devices
- Conduct user training on company software and security protocols
- Maintain inventory of IT assets and assist with asset management tasks
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Basic computer literacy and familiarity with Windows/Mac operating systems
- Strong problem-solving abilities and logical thinking skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through our training program
- Must be available for occasional weekend or evening on-call rotations
- Valid driver's license required for occasional equipment pickups