Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated individuals for entry-level Help Desk Support positions in Indianapolis. No prior experience required—we provide all necessary certifications and hands-on training. Join our dynamic team and grow into network administration, cybersecurity, or cloud computing roles while supporting Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Document all interactions using ticketing systems like ServiceNow or Jira
- Install, configure, and troubleshoot Windows/macOS operating systems and peripherals
- Collaborate with senior engineers to resolve escalated technical challenges
- Conduct user training sessions on new software implementations
- Maintain inventory of IT assets and assist with deployment logistics
- Adhere to IT security protocols and data protection standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Microsoft Office Suite
- Excellent communication and problem-solving abilities
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to work flexible hours including occasional weekends
- Valid Indiana driver's license for occasional on-site support
- Passion for technology and continuous learning