Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This flexible role offers the perfect opportunity to grow your IT career while maintaining work-life balance. You'll be the first point of contact for troubleshooting hardware/software issues, resolving user inquiries, and maintaining system integrity. If you're passionate about technology and excel at customer service, apply today to become a vital part of our innovative team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Manage active service tickets using ServiceNow/Jira platforms
- Install, configure, and maintain network peripherals and printers
- Document all support activities in ticketing systems with detailed notes
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on standard software applications
- Assist with IT asset inventory management and software deployments
Qualifications
- 1+ years of hands-on help desk or desktop support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, Office 365, and VPN solutions
- Excellent communication skills with customer-focused mindset
- Ability to prioritize tasks in fast-paced environments
- Familiarity with ITIL service management principles
- Valid Texas driver's license and reliable transportation