Job Description
Launch your IT career with TechSprint Solutions! We're seeking passionate individuals with no prior experience for our Help Desk Support role in Kansas City, MO. Join our dynamic team where you'll gain hands-on experience troubleshooting hardware, software, and network issues while delivering exceptional customer service. We provide comprehensive training and mentorship to help you grow into a confident IT professional. Enjoy a collaborative environment with modern tools and opportunities for advancement. Apply today and start your journey in technology!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve end-user problems with desktops, laptops, printers, and peripherals
- Document all support interactions and ticket resolutions in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Assist with onboarding new employees and setting up workstations
- Maintain accurate asset inventory and software license records
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to learn technical concepts quickly through training
- Proficient in using standard office software (Microsoft Office Suite)
- Must pass background check and drug screening