Job Description
Immediate opening for an IT Support Specialist in sunny Miami, FL! Join our dynamic team at Miami Tech Solutions and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This is a high-impact role requiring quick thinking and customer-centric solutions. If you thrive in fast-paced environments and excel at troubleshooting complex technical issues, we want to hear from you today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage help desk tickets with SLA-driven responsiveness
- Deploy and maintain Windows/macOS workstations and mobile devices
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain up-to-date knowledge bases
- Collaborate with vendors for hardware procurement and service agreements
- Train end-users on best practices for data security and system usage
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent practical expertise
- Proficiency in Active Directory, Office 365, and cloud services (AWS/Azure)
- Strong diagnostic skills for Windows/macOS, networking, and security issues
- Excellent written and verbal communication abilities
- Proven experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends/on-call support