Job Description
Join Our Dynamic IT Team in Oakland
We are a rapidly growing technology firm based in the heart of Oakland, CA, and we are urgently hiring a skilled IT Support Specialist to join our operations team. If you thrive in a fast-paced environment and love solving complex technical problems, this is the opportunity for you.
Why Choose Us?
- Competitive Salary: $65k - $85k DOE.
- Modern Environment: Work with cutting-edge hardware and cloud technologies.
- Growth Opportunities: Clear path for advancement within the IT department.
The Role
As an IT Support Specialist, you will be the first line of defense for our employees' technical needs, ensuring business continuity and productivity.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage user accounts, permissions, and Active Directory security configurations.
- Perform hardware maintenance, including deploying new workstations and troubleshooting printers.
- Monitor system performance and respond to alerts to prevent downtime.
- Document all technical issues and resolutions in our ticketing system (e.g., Jira, ServiceNow).
- Collaborate with the network team to ensure local area network (LAN) and Wi-Fi connectivity.
- Conduct user training sessions on security best practices and new software tools.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field is a plus.
- CompTIA A+ or Network+ Certification preferred.
- 3+ years of professional experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows 10/11 and Office 365.
- Experience with Active Directory and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a high-volume environment.