Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Wichita, KS. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Help us innovate while advancing your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Implement and maintain security protocols to protect sensitive data
- Manage user accounts, permissions, and system access controls
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train staff on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills for hardware and software issues
- Experience with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation