Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to technical expert for our growing client base in Tulsa. We're seeking a passionate IT Support Specialist to deliver exceptional service, resolve complex technical challenges, and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows, macOS, and Linux environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure solutions (AWS/Azure)
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent problem-solving and customer service skills
- Ability to work independently and prioritize multiple tasks