Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist and enjoy the security of weekly pay in Sacramento's thriving tech hub! We're seeking a customer-focused professional to deliver exceptional technical support while advancing your career in a dynamic environment. Weekly pay means no more waiting for monthly checks – get rewarded faster for your expertise!
Our team values innovation and work-life balance, offering competitive benefits, growth opportunities, and a collaborative culture. If you're passionate about solving technical challenges and providing outstanding service, apply today to start your journey with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions in ticketing systems with detailed resolution notes
- Train end-users on software applications and security protocols
- Collaborate with IT teams on system upgrades and security patches
- Monitor system alerts and proactively address potential disruptions
- Conduct periodic workstation audits and maintenance
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with network fundamentals
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Zendesk, etc.)
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for occasional on-site support