Job Description
Join Louisville Tech Solutions and enjoy the stability of weekly pay while launching your IT career! We're seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our diverse client base. As a weekly-pay opportunity, you'll receive consistent financial support while developing valuable troubleshooting skills in a dynamic environment. Our comprehensive training program ensures you're equipped to resolve hardware/software issues, manage network connectivity, and provide stellar customer service. Apply today to start earning weekly!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage active tickets using ServiceNow and Jira platforms
- Install, configure, and maintain desktop/laptop systems
- Document solutions in knowledge base for team reference
- Collaborate with network and security teams on complex escalations
- Train end-users on new systems and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication abilities
- Customer-focused mindset with conflict resolution skills
- CompTIA A+ or Network+ preferred (or willingness to obtain)
- Ability to work rotating shifts including occasional weekends