Job Description
Join TechSolutions Inc. as a Remote IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team in Albuquerque. This fully remote position offers comprehensive training, mentorship from industry experts, and a clear pathway to becoming a certified IT professional. Enjoy flexible work hours, competitive benefits, and the opportunity to work with cutting-edge technologies while supporting our clients' critical infrastructure.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, security alerts, and system malfunctions
- Document all support tickets using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Assist in maintaining company assets including laptops, peripherals, and cloud services
- Participate in ongoing training for CompTIA A+/Network+ certification
- Contribute to knowledge base articles and internal documentation
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Excellent written/verbal communication and customer service skills
- Ability to troubleshoot independently with minimal supervision
- Strong problem-solving skills with attention to detail
- Self-motivated learner with passion for technology
- Reliable internet connection and quiet home office space
- Must be authorized to work in the United States