Job Description
Join our award-winning IT team in St. Louis and enjoy the security of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers rapid career advancement, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. If you thrive in fast-paced tech environments and value work-life balance, apply today to start earning every week!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts and permissions
- Document all support tickets and maintain knowledge base articles
- Provide end-user training on new technologies and software
- Collaborate with network and security teams on complex issues
- Monitor system performance and recommend improvements
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification preferred
- Proficiency with ticketing systems (ServiceNow, Jira)
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Experience with Microsoft 365 administration
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits