Job Description
Join our elite IT support team in the heart of Washington, DC! TechForward Solutions is urgently seeking motivated IT Support Trainees to launch their careers in technology. This is your gateway to hands-on experience with enterprise systems, cybersecurity protocols, and client-facing solutions. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to becoming a certified IT professional. Apply now and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and ticketing systems
- Deploy and configure network equipment (routers, switches, firewalls)
- Document technical procedures and maintain asset inventory
- Collaborate with senior engineers on complex infrastructure projects
- Implement security protocols and access controls
- Train end-users on new technology deployments
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (Azure/O365)
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to work rotating on-call shifts
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required