Job Description
Join our dynamic tech team as an IT Support Specialist in Portland, OR! We're urgently seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment. If you're passionate about solving complex technical challenges and providing outstanding user experiences, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS endpoints, servers, and cloud infrastructure
- Diagnose and resolve system malfunctions using remote and on-site support methods
- Implement cybersecurity protocols and ensure compliance with IT policies
- Document technical procedures and maintain accurate asset inventory
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Active Directory, Azure AD, and cloud services (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent customer service and communication abilities
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Ability to work independently and prioritize tasks in a fast-paced setting