Job Description
Join our dynamic IT team in Milwaukee and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to resolve technical challenges, optimize system performance, and deliver exceptional user experiences. This is your chance to work with cutting-edge technology while making an immediate impact in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and security protocols
- Deploy and maintain Windows 10/11 workstations and cloud applications
- Collaborate with vendors for hardware procurement and service contracts
- Document IT procedures and maintain knowledge base articles
- Conduct system backups and disaster recovery testing
- Support hybrid work environments with VPN and endpoint solutions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Microsoft 365, Azure AD, and SCCM
- Strong troubleshooting skills for network connectivity and system errors
- Excellent written/verbal communication and customer service abilities
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Ability to prioritize tasks and work under pressure