Job Description
Join our dynamic IT team in Sacramento as an IT Support Specialist! We're urgently seeking a tech-savvy professional to provide exceptional support and maintain our digital infrastructure. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities.
We offer competitive compensation, comprehensive benefits, and a collaborative culture where your expertise is valued. If you're passionate about solving technical challenges and helping users thrive, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage and resolve helpdesk tickets using ServiceNow
- Install, configure, and maintain desktop/laptop systems
- Monitor network performance and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train staff on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize tasks
- Valid California driver's license for occasional site visits