Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Milwaukee! We're urgently seeking tech-savvy professionals to deliver exceptional user support across our organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using JIRA and ServiceNow systems
- Deploy and configure Windows 10/11 workstations and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Conduct new hire IT onboarding and training sessions
Qualifications
- 2+ years of enterprise-level help desk experience required
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and Azure AD
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)