Job Description
Join our award-winning IT team in Boston's financial district! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to 500+ employees. Enjoy hybrid work, comprehensive benefits, and career growth opportunities in a fast-paced environment. Perfect for problem-solvers who thrive in collaborative settings!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems (ServiceNow)
- Diagnose and resolve hardware/software issues including Windows 10/11, Office 365, and VPN connectivity
- Manage Active Directory accounts, password resets, and permission requests
- Document solutions in knowledge base and maintain IT asset inventory
- Collaborate with network/security teams on escalated incidents
- Deliver user training on security protocols and new software deployments
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or similar IT certification (preferred)
- Proficiency in Windows OS, Active Directory, and remote support tools
- Strong troubleshooting methodology and customer service skills
- Experience with ITIL processes and ticket management systems
- Ability to work rotating on-call schedule (1 week/month)
- Bachelor's degree in IT/Computer Science or equivalent experience