Job Description
Join our dynamic IT team in Minneapolis and become the first point of contact for resolving technical challenges. We're seeking a customer-focused Help Desk Specialist to deliver exceptional support and maintain seamless operations. Start tomorrow in a role where your problem-solving skills directly impact user productivity and satisfaction.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using ITSM tools (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems
- Document solutions in knowledge base and maintain ticket accuracy
- Collaborate with network/infrastructure teams on complex escalations
- Train users on security best practices and system usage
Qualifications
- 1-3 years of IT help desk or desktop support experience
- Proficiency with Windows OS and Microsoft 365 Suite
- Strong diagnostic skills for hardware/network troubleshooting
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties