Job Description
Join our dynamic IT team in Wichita and become the frontline hero solving technical challenges for our clients! We're urgently seeking passionate Help Desk Support Specialists to deliver exceptional service and maintain seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a collaborative environment. Apply today and start making an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Provide exceptional customer service with clear communication and empathy
- Manage ticketing systems and document solutions for knowledge base
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on software and security best practices
Qualifications
- 1-3 years of help desk or technical support experience
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity issues
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication abilities
- Ability to work flexible hours including occasional weekends
- Basic knowledge of cybersecurity protocols