Job Description
Join our dynamic team as an IT Support Trainee in Baton Rouge, LA and kickstart your career in technology! We're seeking passionate individuals ready to learn and grow in a hands-on environment. This full-time position offers comprehensive training in network administration, hardware troubleshooting, and cybersecurity fundamentals. You'll work alongside certified professionals while providing essential technical support to our clients. Our culture emphasizes continuous learning, innovation, and career advancement opportunities. If you're a problem-solver eager to build a solid foundation in IT, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, maintenance, and security protocols
- Document technical issues and resolutions in ticketing systems
- Participate in ongoing training for emerging technologies and certifications
- Collaborate with senior technicians on complex troubleshooting
- Support user account management and access control procedures
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site support
- Willingness to pursue industry-recognized certifications