Job Description
Join our dynamic IT team in Philadelphia and kickstart your career with an exclusive $3,000 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our support operations, you'll troubleshoot hardware/software issues, maintain system documentation, and ensure seamless user experiences. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems, peripherals, and mobile devices
- Document all support tickets, resolutions, and knowledge base articles using ServiceNow
- Collaborate with senior technicians on complex escalations and system improvements
- Conduct user training sessions for new software deployments and security protocols
- Monitor system performance and proactively address potential vulnerabilities
- Support office technology setups including AV equipment and conference systems
Qualifications
- 2+ years of experience in technical support or help desk environment
- CompTIA A+ or equivalent IT certification preferred
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to prioritize tasks and manage multiple simultaneous requests
- Valid driver's license for occasional on-site support