Job Description
Join our award-winning IT team in Wichita, KS! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to make an immediate impact.
Why You'll Love Working With Us:
- Comprehensive benefits package including health insurance and 401K matching
- Clear career advancement paths in IT infrastructure and cybersecurity
- Modern hybrid work model (3 days remote/2 days in-office)
- Collaborative culture with regular team-building events
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Deploy and configure desktop/laptop systems across 500+ endpoints
- Document technical procedures and knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new technologies and security protocols
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Windows 10/11, and Office 365
- Strong troubleshooting methodology with ticketing system experience (ServiceNow preferred)
- Excellent written/verbal communication skills
- Ability to handle multiple priorities under pressure
- Valid Kansas driver's license for occasional site visits