Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Tech Solutions is urgently hiring a skilled Help Desk Support Specialist to join our team in Chandler, AZ. We are looking for a dedicated professional who can provide top-tier technical assistance to our employees and ensure our IT infrastructure runs smoothly.
In this role, you will be the first point of contact for technical issues, ensuring minimal downtime and maximum productivity for our staff. If you are ready to advance your career in IT support with a company that values innovation and employee growth, we want to hear from you!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- User Support: Provide exceptional customer service by answering help desk tickets and resolving requests via phone, email, or in-person.
- System Maintenance: Perform regular system updates, patch management, and security configuration on company devices.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures in the ticketing system.
- Asset Management: Assist in the deployment, tracking, and inventory management of IT hardware and software assets.
- Network Assistance: Support basic network troubleshooting and connectivity issues for remote and on-site employees.
- Onboarding: Assist in the setup of workstations for new employees, ensuring they have the necessary tools and access.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or a related technical role.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot and resolve issues efficiently under pressure.
- Education: Associate degree or Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is a plus.
- Flexibility: Ability to work occasional evenings or weekends as needed for system maintenance.