Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your tech career! We're urgently seeking motivated individuals in St. Louis to learn enterprise-level systems administration, customer support, and network troubleshooting. This hands-on training program combines mentorship with real-world experience, transforming passionate beginners into certified IT professionals.
Why Apply Today? Enjoy comprehensive benefits, paid certifications, and career advancement opportunities. No experience required – we'll provide all training!
Responsibilities
- Provide Tier-1 technical support via phone, email, and chat for 500+ employees
- Install, configure, and maintain desktop hardware/software (Windows 10/11, Office 365)
- Document technical issues and solutions using ITSM tools (ServiceNow)
- Assist with network infrastructure monitoring and basic security protocols
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation (rotating schedule)
- Complete vendor-specific certifications (CompTIA A+, Microsoft 365)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of PC hardware/software troubleshooting
- Strong customer service orientation and communication skills
- Ability to lift 25lbs and work in server environments
- Valid driver's license and reliable transportation
- Must pass background check and drug screening
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Experience with ticketing systems (Jira, Zendesk) a plus