Job Description
Join our dynamic IT team immediately! We're urgently hiring an IT Support Specialist in Seattle to provide critical technical assistance to our growing client base. This high-impact role requires proactive problem-solving and exceptional customer service skills.
As a key member of our operations team, you'll be the first point of contact for resolving technical issues across hardware, software, and network systems. We offer a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain hardware/software infrastructure including cloud services
- Document technical procedures and create knowledge base articles
- Provide remote and on-site technical support to enterprise clients
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and implement preventive measures
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert-level proficiency in Windows Server administration and Active Directory
- CompTIA A+/Network+ certification or equivalent experience
- Strong understanding of cloud platforms (AWS/Azure/GCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to work under pressure during critical outages