Job Description
Join our dynamic IT team in San Diego and make an immediate impact! We're urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing client base. This is a high-visibility role offering rapid career growth in a cutting-edge environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy and manage Windows 10/11 environments using SCCM and Intune
- Administer Active Directory, Azure AD, and cloud-based SaaS applications
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with cross-functional teams on security compliance initiatives
- Manage help desk ticket queues with SLA adherence
- Onboard/offboard employees with secure asset management protocols
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Microsoft 365 and cloud migration projects
- CompTIA A+/Network+ certifications or equivalent
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with Service Desk tools (ServiceNow, Jira)
- Knowledge of cybersecurity best practices (NIST frameworks)
- Excellent communication and customer service skills