Job Description
Join our dynamic team as an IT Support Specialist in Phoenix, AZ! We're urgently hiring passionate tech professionals to deliver exceptional user experiences. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 enterprise environments
- Administer Active Directory, Azure AD, and cloud services
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Implement cybersecurity best practices and endpoint security
- Manage helpdesk tickets using ServiceNow/Jira
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Microsoft 365 and Azure fundamentals
- Experience with VPN, RDP, and remote support tools
- Strong problem-solving and communication skills
- Familiarity with ITIL processes
- Ability to lift 30 lbs for equipment maintenance