Job Description
Immediate Opening: Join Our High-Impact IT Team in Minneapolis!
We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical solutions for our growing client base. This is your chance to work with cutting-edge technologies in a collaborative environment where your expertise directly drives business success. If you thrive in fast-paced settings and excel at troubleshooting complex systems, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage service desk tickets with SLA-driven resolution (avg. 15-min response time)
- Deploy and maintain Windows 10/11, macOS, and cloud-based systems
- Execute security protocols including patch management and endpoint protection
- Document IT processes and create knowledge base articles
- Collaborate with vendors on system upgrades and incident resolution
- Mentor junior staff and conduct technology training sessions
Qualifications
- 3+ years in enterprise IT support with A+/Network+ certifications
- Expertise in Active Directory, Azure AD, and Office 365 administration
- Proven experience with ServiceNow or similar ITSM platforms
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication and customer service aptitude
- Ability to work flexible hours including on-call rotations
- Bachelor's degree in IT or related field preferred