Job Description
Immediate opportunity for an IT Support Specialist in Kansas City, MO! Join our dynamic team at TechSolutions KC, where innovation meets reliability. We're urgently seeking a skilled professional to provide exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology in a fast-paced environment. If you're passionate about problem-solving and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure workstations, laptops, and network equipment across diverse environments
- Manage user accounts, permissions, and access controls following security protocols
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with senior engineers to resolve complex system outages and escalations
- Maintain inventory of IT assets and coordinate hardware/software procurement
- Conduct routine system maintenance, updates, and security patching
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Proficiency in Windows OS (10/11), Active Directory, and Microsoft 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+/Network+ certification or equivalent
- Excellent communication and customer service skills
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid driver's license for occasional on-site visits