Job Description
Join our dynamic team as an IT Support Specialist in Houston! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This critical role requires immediate availability to resolve technical issues swiftly and ensure seamless operations. If you're passionate about technology and thrive in fast-paced environments, apply now to become an integral part of our innovation-driven company.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT processes and maintain comprehensive knowledge base
- Collaborate with cross-functional teams on system integrations
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- Strong understanding of TCP/IP networking and cloud technologies
- Proven ability to prioritize tasks and resolve incidents under pressure
- Excellent communication skills with technical/non-technical stakeholders