Job Description
Join our dynamic team as a key IT Support Specialist in Albuquerque! We're urgently seeking a tech-savvy professional to provide critical infrastructure support and deliver exceptional user experiences. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities and competitive benefits. If you're passionate about solving technical challenges and thrive in collaborative settings, we want to hear from you!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, incidents, and solutions in knowledge base
- Collaborate with cross-functional teams to implement system upgrades
- Monitor system health and perform preventative maintenance
- Train end-users on technology best practices
Qualifications
- 2+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills for network, security, and application issues
- Experience with Active Directory, Office 365, and endpoint management
- Excellent communication and customer service abilities
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid driver's license and reliable transportation