Job Description
We are urgently seeking a skilled IT Support Specialist to join our dynamic team in Baltimore, MD. This full-time position offers competitive compensation and benefits for the right candidate who thrives in fast-paced environments. If you're passionate about technology and delivering exceptional user support, apply now to become an integral part of our innovative organization!
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Assist with VPN setup, remote access, and cybersecurity best practices
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams to maintain IT infrastructure
- Train employees on new technologies and security procedures
Qualifications
- 3+ years of experience in IT support or help desk roles
- Expert knowledge of Windows 10/11 and macOS operating systems
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, Office 365, and cloud services
- Strong problem-solving and communication abilities
- CompTIA A+/Network+ certification or equivalent
- Ability to work flexible hours including occasional weekends